Seven ambulances and one first response vehicle make up the EMS fleet. Average response time within the city is less than 10 minutes. Response times within the county may vary based on distance.
We have the latest in equipment, including biphasic defibrillation with Zoll monitor and defibrillators with direct field transmission to the Emergency Department, IV pumps, ventilators, electric Stryker cots and stair chairs, bariatric equipment and stretcher, and pediatric specialty equipment.
Our Communication Center operates state-of-the-art Computer Aided Dispatch software to ensure the highest quality of direct communications to our EMTs and paramedics in the field.
Val Verde Regional Medical Center (VVRMC) EMS is made up of experienced state-certified EMS personnel with a combined total of more than 300 years of experience. Service is available 24 hours a day.
VVRMC EMS responds to more than 500 calls per month, traveling more than 12,000 miles, in a county that covers more than 3,000 square miles.
Pillars of Excellence
Our work is divided into four areas we call our Pillars of Excellence. These pillars include People, Service, Quality and Finance, and they establish the framework for our culture and operational effectiveness. When the efforts within each of our pillars are executed well, the positive outcome is growth and sustainability.
People are our first pillar, and focus, because having a committed workforce that takes ownership of the department and its mission means we will always meet our commitments to the community and to each other.
What we provide each and every day is service. Our service goal is to identify and meet our customers' needs, exceeding their expectations whenever it is in our power to do so. It goes beyond our clinical services, as we always seek to leave the person or situation better than we found it.
Quality begins with hiring the best people, training them to do it right the first time, and continuously measuring and improving our performance. It is an iterative process. We never stop evaluating ourselves to improve the quality of our care for the community.
Because we are a not-for profit organization, it is our responsibility to act prudently and conduct business in a fiscally responsible manner. We continuously seek innovative ways to maximize the return on the dollars we spend and ensure our spending best meets the needs of our community.
In summary, we take pride in our service-oriented organization dedicated to bringing the values of VVRMC to the public and the EMS community.