See what some of our patients have to say about Val Verde Regional Medical Center.
'I felt like I was family.'
Carlos Sanchez injured his shoulder at work. When he was diagnosed with a torn rotator cuff and told he would need surgery, he was a little nervous. "I had never had surgery," he said, "I was concerned about the pain and the physical therapy." Mr. Sanchez' surgery was a success and he started physical therapy at Val Verde Regional Medical Center's Institute for Therapeutic Medicine just a few days later.
"I came in and pre-registered (for physical therapy) before I even had the surgery," he said, "It made everything a lot easier. When I came in there was no paperwork and no hassle." When he started physical therapy he was still experiencing some pain from surgery. "Everyone was very conscious of my pain level. They took me through baby steps in physical therapy and encouraged me every time I reached a goal. Everyone was very comforting."
Mr. Sanchez did very well with his physical therapy. He attributes it to dedication on his part and the support he received from everyone at The Institute for Therapeutic Medicine. "They cared about me as a person," he said, "Asked me how I was doing. They knew my name. They took an interest in me. I felt like I was family. It was very comforting."
Although Mr. Sanchez had to miss his yearly family ski trip and stop some of his sports activities due to the surgery, he is now back on track. "I have full range of motion in this shoulder," he said, "I am back to bowling and getting ready to play softball. I have no pain and no limitations. When I saw my surgeon in San Antonio he told me I was ahead of the curve. I would recommend Val Verde to everyone."
'Everyone is just super.'
Carla Brown has been playing the piano since she was seven years old. She fractured her wrist twelve weeks ago and when the cast came off, the muscles in her hand were contracted making it nearly useless. "My surgeon in San Antonio wanted me to see a hand specialist for physical therapy. This (Val Verde Regional Medical Center's Institute for Therapeutic Medicine) is the only facility with hand specialists." Ms. Brown has been seeing Arturo Mendiola and the occupational therapy team for almost three months. In that time, she has gained a great deal of movement. "I can do most of the activities that I could do before I broke my wrist," she said.
Ms. Brown's experience with the staff has been outstanding. "Everyone is just super," she said, "I have had no issues. I have seen no disgruntled employees. I am completely satisfied with the experience I am having." She has started to play the piano a little but is confident she will be able to play to her full ability very soon.
'They truly care about me.'
Ruben Resendez loves golf and bowling. He is an active man. When he retired from the Department of Defense, he took a job as an aircraft technology instructor at the high school. Between his work and his sports, he was a very busy, active man. In May of 2016 he had a stroke. He ended up with serious paralysis on his left side and severe difficulty with speech. Going from being involved in living his life to recovering from a stroke was not easy for him. "My self-esteem suffered," says Resendez.
He came to The Institute for Therapeutic Medicine at Val Verde Regional Medical Center for rehabilitative services: physical therapy, occupational therapy and speech therapy. "The staff are a great asset to the hospital and the community," he says, "They truly care about me."
After spending many months working with Speech Language Pathologists Erin Meinecke and Christine Aguilar, Occupational Therapist Art Mendiola and Physical Therapy Assistant Adrian Vargas; Mr. Resendez is back on the golf course and a regular in the bowling alley.
"I can't thank the hospital enough for the help, training and care I received," he says, "I never felt like a patient. I felt like part of the family." He is especially grateful for Speech Language Pathologist Erin Meinecke, "She wanted to know me," says Mr. Resendez, "she wanted to know about my history, my culture and my life. She was interested in me as a person and not just as a patient."
Although Mr. Resendez still has some issues with his left arm he is speaking clearly, completely mobile and once again an active member of our community. "I struggle a little," he says, "but I have made and will continue to make great improvements. I would recommend this staff of caring professionals to anyone. I believe they are God sent."
Val Verde Regional Medical Center offers a high quality of care. Employees are consistent in their dedication to patients and empowered to provide the very best compassionate care possible with every interaction, every day.
'I trust them.'
Patricia Cadena had to have a knee replacement in December. The doctor told her it was as if her knee was twisted up by a tornado and there was no fixing it. When it came time to choose a physical therapy provider, it was a no brainer for her. "Balde (Briones, Institute of Therapeutic Medicine Director) was my Mom's therapist," she said, "He caught something that prevented her from having hip surgery so I knew where I was going to go."
Physical therapy for knee replacements isn't easy. It can be somewhat painful to strengthen all the muscles around the artificial joint and get it working as well as a natural knee. When asked how the physical therapy team kept her motivated she replied, "They motivated me just by the way they are. I trust them. They get along. I like the way they work. It's like a family gathering. I have worked with every therapist and they are all super. Everyone is great from the desk to the back."
Ms. Cadena is back to work and back to doing everything she normally does. She joked, "I'm doing the other knee just so I can come back."
Local Man Pleased with Service
Roberto De Leon (also known as "Bobby" and "Coach") has always been an active person. "I've been a bowler and a golfer for 40 years," he says with a smile, "I coached Little League and High School Golf." He did not foresee a time when he would ever have to slow down. He is a retired educator but continues to work at South West Texas Junior College providing citizenship instruction and helping students with English and interview skills. He has been doing this for 11 years.
"I never thought I would have surgery," he says, "but when I did, it never occurred to me to leave Del Rio. I had every confidence in Dr. Floyd." Mr. De Leon had rotator cuff surgery. He was very concerned about not being able to be active. After surgery he was prescribed physical therapy. Art Mendiola worked with him. "Dr. Floyd told me not to rush back into my activities. I did everything they told me to in physical therapy and gradually gained more strength."
Mr. De Leon is very pleased with the service he has received all around. "They gave me the tools to use to get better," he says. He is now back to full strength and freely participating in all his former activities. "I bowl against Balde (Baldemar Briones, Director of the Institute of Therapeutic Medicine at Val Verde Regional Medical Center) every Thursday night."
Mother Recommends New Pediatrician, Dr. Manion
Juanita Galindo is no stranger to pediatricians. Her son, Benjamin Brown was born with Down Syndrome. He has had a variety of associated health issues which require close monitoring and hospitalization at times. Benjamin has been air lifted to San Antonio and faced surgeries. He sees specialists in San Antonio who are very knowledgeable about Down Syndrome and the associated health issues.
Recently, Val Verde Regional Medical Center hired a new pediatrician, Stacey Manion, D.O. She began seeing patients a few months ago at VVRMC's new Pediatric Clinic located behind the VVRMC Health Clinic at 1800 N. Bedell. "Dr. Manion was so attentive to Benjamin and I felt very comfortable with her.," said Benjamin's mother, Juanita Galindo.
After talking to Dr. Manion for a few minutes, Ms. Galindo discovered Dr. Manion was well acquainted with Benjamin's specialists in San Antonio. "There is no doubt in my mind that my son is going to get quality care right here in Del Rio," Galindo said, "There hasn't been a whole lot for kids with special needs but now there is. Parents can feel comfortable and confident taking their special needs kids to see Dr. Manion. She takes her time and makes everyone feel comfortable."
Ms. Galindo is so confident in Dr. Manion's abilities she has already referred a friend and her special needs daughter. "I am very happy we have a pediatrician in Del Rio who understands kids with special needs and their parents. Benjamin and I will be taking a lot less trips to San Antonio."
Improving Through Motivation
Mari Mijares is really happy with the speech therapy her son Xavier has received at Val Verde Regional Medical Center's Institute for Therapeutic Medicine. Xavier is five years old and has been seeing Jacqui Barrera, Speech Therapist for going on three years. As a result, Xavier is improving and verbalizing much better.
"Jacqui provides him with motivation," says his Mom, "She always goes by what Xavier is interested in. When he was interested in fire trucks, she incorporated them in his therapy. He is always eager and happy to come to his appointments."
Xavier will be going to kindergarten this year. He is currently in summer school to help him adapt to what is going to be a new experience for him. Change is not something that is easy for him but his increasing ability to verbalize has helped significantly.
'The Best Care Anyone Could Wish For'
It is no secret Val Verde Regional Medical Center has an amazing Surgical Department. The Surgical Team consistently scores 99 percent in customer satisfaction. They recently received a glowing report from a patient who had a colonoscopy performed.
"I have had the same procedure done five or six times. Every time I have received the best, most professional care anyone could wish for. Eleven years ago I had major surgery at this hospital (VVRMC) and I attribute my complete recovery not only to the skill of Dr. Lindsey but also to the excellence of nursing provided me by the staff of your hospital."
Frances Cervera Feels Like Family
In November of 2015, Frances Cervera had back surgery. She ended up with sepsis from her knees down. She was mostly confined to a wheelchair and could not stand. She was not very optimistic about seeing any improvement when she came to The Institute for Therapeutic Medicine. "When I started, I had a very negative attitude," she says, "I had been through so much I didn't think I could get better. They (the staff) gave me positivity when I couldn’t find it for myself."
Ms. Cervera felt welcomed every time she had physical therapy. The staff made her feel at home. She felt she had the support of everyone in the department and they all cheered her on as she made progress. Much to her surprise, she graduated from the wheelchair to a walker. "I cried tears of joy at every milestone," she says. "The staff worked with me when I was having bad days. They were flexible and pushed me just enough. They got to know me as a person. The whole experience was wonderful."
Now Ms. Cervera has a cane and some foot braces. No more wheelchair. No more walker. She attributes her success to everyone she worked with at the Institute and is grateful for their support and encouragement. "I pray for them," she says, "I'm even friends with some of them on Facebook and they still care about how I am doing. I would recommend them to everyone and if I ever need therapy again, I know where I will come."
Great Care Fast
Maria Hernandez dislocated her elbow. She first came to Val Verde Regional Medical Center's Emergency Department where she received great care fast. She went to see Dr. Ira Floyd (orthopedic surgeon) and was referred to the Institute for Therapeutic Medicine. When she began therapy she was unable to straighten her arm. She couldn't work.
"From the staff at reception all the way through everyone made me feel at home. They all behaved professionally but also made me feel comfortable." She points out everyone learner her name and truly cared about her and her therapy. Ms. Hernandez had a great recovery and is back to doing everything she did before her injury.
"If you need care, go to the hospital," she says, "Their care is excellent. Everyone knows I am honest. I don't say things that are not true."
Mother and Son Learning Together
Shaile Yanez and her son Nicholi have been coming to see Speech Therapist, Jacqui Barerra for six months. Nicholi is three years old and has been diagnosed as being on the autism spectrum. His verbal skills are affected. "He doesn't really talk," says his mother, "He knows a few words and that's about it." Nicholi started out in Early Childhood Intervention where his verbal skills improved but there were still behavioral issues. Then he came to the Institute for Therapeutic Medicine. "His behavior has really improved," says Ms. Yanez, "He is showing a lot of growth."
Ms. Barerra includes Nicholi's mom in the lessons—unless Nicholi doesn't want her there. "One day he just went in and closed the door," says his mom, "I take my cues from him and just wait outside." Ms. Barerra also takes her cues from Nicholi. "I follow each child's lead," she says, "They all like different things and learn in different ways. I can't just use one technique for everyone. I build up Nicholi's vocabulary by discussing things he picks up on his own. He leads the lessons."
The closeness Ms. Barerra feels with Nicholi is obvious. "I get close to all my kids and their families," she says. His mom adds, "Sometimes Jacqui has to take him to the car because he doesn't want to leave."
Broken Knuckles Lead to Physical Therapy
Rosa Linda Sanchez fell and broke some knuckles in her had. She required both stitches and physical therapy. When she first came to the Institute for Therapeutic Medicine, she couldn’t close her hand. The flexibility was gone and her injury was complicated due to arthritis.
"Everyone was so nice," she says, "from the desk people to the therapists, everyone was cordial and welcoming. They worked around my schedule for appointments. The whole atmosphere was very family-like." Ms. Sanchez is very pleased with her results. Even before her injury she was unable to make a tight fist with the hand due to an old injury from a dog bite. It had been 8 years.
"I can now close this hand completely," she says, "I am pleased with my results." She was certain to point out patients have to do their part in the recovery process. "It isn't enough to just show up. You have to do the work," she says as she makes a fist.
Someone Looking Out for Me
Mimi Mikolay is a volunteer for Val Verde Regional Medical Center’s Auxiliary. When she fell and broke a bone underneath the rotator cuff in her shoulder, she was prescribed physical therapy. She went once a week for a month. “I don’t know why I went somewhere else,” she says, “I just didn’t really think about it.” As luck would have it, when she fell at the bowling alley the first people to come to her aid were Balde Briones, Director of the Institute for Therapeutic Medicine and Adrian Vargas, also from the Institute. “Balde was very concerned about me,” says Mimi, “They both were. The fact that they kept asking how I was doing when they saw me later at the hospital made me feel like someone was looking out for me.”
A few months later she went to the Institute for a balance assessment because she was having dizzy spells (turned out everything was fine and the dizzy spells stopped). Balde asked Mimi how her arm was doing. “I thought it was ok,” she says, “My motion was limited but I just thought it was my new ‘normal’.” Balde asked if he could do a brief assessment of Mimi’s shoulder. He told her she should have more movement and suggested she go back to the doctor so she could have more physical therapy. She did. This time around she got three days a week and went to The Institute for Therapeutic Medicine at Val Verde Regional Medical Center.
“They started me out with heat, massage and ultrasound,” says Mimi, “Then came stretching and strengthening. It was a little painful but the improvement was amazing and it made the soreness worth it.” Mimi can’t say enough good things about The Institute for Therapeutic Medicine and the support and treatment she received. “Everybody in this department is top notch. They are professional, friendly and compassionate. Most importantly they truly care. I have so much more movement than I had before. I even used a heavier bowling ball than I did BEFORE my injury.”
Mimi is very thankful that Balde Briones took the time to check her shoulder and for noticing there was room for a lot of improvement. Mimi is back to bowling and back to an improved range of motion and ability. She wasn’t sore after bowling even though she used a heavier ball. She was so delighted with her experience at Val Verde Regional Medical she said, “I guess I’ll just have to hurt something else so I can come back.” Of course, she was joking but she added, “If I ever need therapy again, I will come here (to Val Verde Regional Medical Center) and I will recommend them to everyone.”