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Medical Records

To request medical records of past hospital stays or surgeries at Val Verde Regional Medical Center (VVRMC) healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please download and fill out the Authorization to Release Protected Health Information form.

For patients in need of records from any of the VVRMC medical clinics, please refer to that clinic's locations for details on how to obtain records.

How Does My Doctor Receive My Medical Record Information?

The physician's office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed directly to that office. The patient does not need to come to the facility. Ask the physician's office to request by fax.

International patients may bring a completed authorization for release form along with a letter of request in English from their doctor on letterhead including office fax number.

Information Needed for All Requests

Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient's driver's license.

For your convenience there are several ways to submit your medical records request:

You can mail or hand deliver documents to VVRMC with a copy of your driver's license. Fax to 830.778.3743 or hand deliver to hospital department where you received services.

Mail

You can mail or fax documents to VVRMC with a copy of your driver's license to:

Val Verde Regional Medical Center
Attn: HIM ROI
801 N. Bedell Ave.
Del Rio, TX 78840
830.774.3583 (fax)

Phone

For a recorded message about how to obtain medical records, call our Health Information Department at 830.778.3743 or 830.778.3618.

HIM staff are available to speak to you Monday through Friday, 8 a.m. to 4:30 p.m.

Fax

Fax to 830.774.3583 or hand deliver to the hospital where you received services.

VVRMC HIM staff are available Monday through Friday, 8 a.m. to 4:30 p.m. To follow up about a submitted request for medical records, call 830.778.8430 or 830.778.3618.

Other Uses

Insurance Purposes

The insurance company can mail a request to the facility and pay the copying fees.

Personal Use

An authorization for release form and a copy of your driver's license or valid international government issued identification such as a passport can be sent/faxed to VVRMC. A fee will be incurred for this request.

Social Security Disability

Social security typically requests your records by mail; this is then forwarded the HIM Department for processing. If the patient is requesting the records, there will be a fee.

Court

The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from VVRMC. A fee will be incurred for this request.

Attorney

Attorneys may send requests with required patient authorization to the facility, which will be forwarded to the HIM department for processing. The attorney's office is responsible for the copying fees.

Records of a Family Member that has Passed Away

VVRMC will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver's license or valid international government issued identification such as a passport. If you are submitting an international death certificate, it must be translated into English and notarized. A fee will be incurred for this request.