To request medical records of past hospital stays or surgeries at Val Verde Regional Medical Center (VVRMC) healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please download and fill out the Authorization to Release Protected Health Information form. Use the "My Health Portal" Proxy Access Request and Authorization Form as directed.
For patients in need of records from any of the VVRMC medical clinics, please refer to that clinic's location for details on how to obtain records.
You are now able to access any images taken at VVRMC by calling Medical Records at 830-778-3743 to request your study be uploaded. Click the link below to provide the information required to get your images. Please note the person requesting the images must be the one to enter the information.
https://vvrmc-patientportal.ambrahealth.com/access
How Does My Doctor Receive My Medical Record Information?
The physician's office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed directly to that office. The patient does not need to come to the facility. Ask the physician's office to request by fax.
International patients may bring a completed authorization for release form along with a letter of request in English from their doctor on letterhead including office fax number.
Information Needed for All Requests
Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient's driver's license.
For your convenience, there are several ways to submit your medical records request:
You can mail or hand deliver documents to VVRMC with a copy of your driver's license. Fax to 830.778-3952 or hand deliver to hospital department where you received services.
You can mail or fax documents to VVRMC with a copy of your driver's license to:
Val Verde Regional Medical Center
Attn: HIM ROI
801 N. Bedell Ave.
Del Rio, TX 78840
(830) 778-3952 (fax)
For a recorded message about how to obtain medical records, call our Health Information Department at (830) 778-3743
HIM staff are available to speak to you Monday through Friday, 8 a.m. to 5:30 p.m.
VVRMC HIM staff are available Monday through Friday, 8 a.m. to 5:30 p.m. To follow up about a submitted request for medical records, call 830.778.3743.
Hours of Operation for Release of Information:
Monday – Thursday : 8:00AM – 5:30PM
Friday : 8:00AM – 5:00PM
To follow up about a submitted request for medical records, call 830.778.3743.
Patient Portal Phone: (830) 778-3594
Patient Portal Email: patientportal@vvrmc.org
Other Uses
The insurance company can mail a request to the facility and pay the copying fees.
An authorization for release form and a copy of your driver's license or valid international government-issued identification, such as a passport, can be sent/faxed to VVRMC. A fee will be incurred for this request.
Social Security typically requests your records by mail; this is then forwarded the HIM Department for processing. If the patient is requesting the records, there will be a fee.
The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from VVRMC. A fee will be incurred for this request.
Attorneys may send requests with required patient authorization to the facility, which will be forwarded to the HIM Department for processing. The attorney's office is responsible for the copying fees.
VVRMC will need a copy of the death certificate with your name listed as next of kin, authorization of release form, and copy of your driver's license or valid international government-issued identification (such as a passport). If you are submitting an international death certificate, it must be translated into English and notarized. A fee will be incurred for this request.